225px-cisco_logo_svgThis course will introduce you to the CUCM system, the basic procedures for administering IP Phones and Users, understanding the Dial Plan and implementing Features. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the CUCM system.

Training Class Goal

  • Demonstrate an overall understanding of the CUCM 10.0 system and its environment
  • Configure CUCM to support IP Phones in multiple locations
  • Configure CUCM to route calls to internal, inter-cluster and PSTN destinations
  • Configure User accounts and multi-level administration
  • Understand User Web Page functionality
  • Configure user features including Intercom, Hunt Groups, [Other Group] Call Pickup and Presence
  • Understand Unified Mobility, Mobile Voice Access and Enterprise Feature Access
  • Understand the capabilities of and demonstrate the Bulk Administration Tool
  • Understand and configure the Disaster Recovery System
  • Understand the revised Licensing model for Cisco Unified Communications
  • Understand and demonstrate the use of the Unified Reporting tool
  • Understand and demonstrate the use of the Dialed Number Analyzer
  • Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
  • Describe the components that are required for user call processing by Cisco Unity Connection
  • Implement the various features and options that are available to users in Cisco Unity Connection
  • Explore the version 10.0 features and functions
  • Use the various applications, tools, and reports that are available in Cisco Unity Connection
  • Describe how to support CCE.

Topic Covered

    CUCM System Basics

  • Traditional Voice vs. IP Telephony
  • Clustering Overview
  • Intra-Cluster Communications
  • CUCM Redundancy Options
  • Deployment Models
  • Campus (Single Site) Deployment
  • Centralized Call Processing Deployment
  • Distributed Call Processing Deployment
  • Clustering over the IP WAN Call Processing Deploymnet
  • Hybrid Call Processing Deployment
  • Administrative Interfaces
  • Logging into Administration and Serviceability
  • Logging into Unified Reporting and the Enterprise License Manager
  • Logging into the Disaster Recovery System and Unified OS Administration
  • Navigation Bar
  • Command Line Interface
  • Server Redundancy: CM Groups
  • CM Group Configuration
  • Date/Time Group
  • Regions and Codecs
  • Locations
  • Device Pool Configuration
  • Service Parameters Configuration
  • Enterprise Parameters Configuration

    Supporting Phones and Users

  • Cisco Unified IP Phone Model Ranges
  • Specialized Cisco IP 89xx and 99xx phones
  • Cisco Jabber Client
  • Phone Button Templates
  • Softkey Template
  • Cisco IP Phone Registration
  • Device Defaults Configuration
  • Phone Configuration
  • Manual Phone Configuration
  • Auto-Registration
  • Using the Bulk Administration Tool (BAT)
  • Deploying new phones and users
  • Overview of the Auto-Register Phone Tool
  • Understanding CUCM Users
  • Manual User Creation
  • User Import with BAT
  • Importing Users with LDAP Sync
  • LDAP Authentication
  • Understanding User Administration
  • Configuring User Administration
  • Working With Access Control Groups
  • Assigning End Users to Access Control Groups
  • User Web Pages

    Understanding the Dial Plan

  • Introduction to the Dial Plan
  • Understanding Dial Plan Components
  • Route Lists, Route Groups and Devices
  • Call Routing
  • Understanding Digit Analysis
  • Basics of Dial Plan Configuration
  • Translation Patterns
  • Route Plan Report
  • Understanding Digit Manipulation
  • External Phone Number Masks
  • Transformation Masks
  • Discard Digits Instructions: PreDot
  • Call Admission Control
  • Automated Alternate Routing (AAR)
  • Survivable Remote Site Telephony (SRST)
  • SRST Operation
  • Overview of Class of Control
  • Traditional vs. Line/Device Approach
  • Configuring Partitions and CSSs
  • Partitions and Calling Search Space
  • Time of Day Routing
  • PLAR Application
  • Forced Authorization Codes

    CUCM Features

  • Overview of Media Resources
  • Conference Bridge
  • Transcoder
  • Music on Hold
  • Annunciator
  • Overview of Media Resource Management
  • Configuring Media Resources
  • Configuring Call Coverage in Cisco Unified Communications Manager
  • Call Coverage in Cisco Unified Communications Manager
  • Hunt Group Overview
  • Hunt Group Configuration
  • Final Forwarding
  • Shared Lines
  • Call Pickup
  • Directed and Group Call Pickup
  • Other Group Call Pickup
  • Call Park
  • Native Cisco Unified Communications Manager Presence
  • Presence Status on IP Phones
  • CSS versus Subscribe CSS
  • Configuring Native Cisco Unified Communications Manager Presence
  • Enable Presence-Enabled Call Lists
  • CUCM Mobility Features
  • Mobile Connect in Cisco Unified Communications Manager
  • Cisco Unified Mobility Architecture
  • Mobile Connect Call Flow: Incoming Calls to Office Phone
  • Mobile Connect Call Flow: Internal Calls Placed from a Remote Phone
  • Configure Remote Destination Profile
  • Configure Remote Destinations
  • CUCM 10.0 Licensing
  • Enterprise License Manager Overview
  • Cisco Unified Reporting Tool

    Introduction to Unity Connection 10.x

  • Feature/Capacity Summary
  • Appliance Architecture
  • User Access to Inbox
  • Active-Active, High-Availability Deployment
  • Digital Networking
  • HTTPS Networking
  • Single Sign-on
  • Video Greetings
  • Tenant Partitioning
  • Message Status on Reply/Reply-All
  • Mailbox quota email notification
  • Voice Message attachment in HTML Notification

    Administration Interfaces for Cisco Unity Connection

  • Logging into Cisco Unity Connection Applications
  • Platform Administration
  • Application Administration
  • UC Admin
  • Unified Serviceability
  • Unity Connection Serviceability
  • Unified Reporting
  • ELM
  • OS Admin
  • DRS
  • CLI
  • Single Sign-On

    Connection Users and Contacts

  • Understanding Users and Contacts
  • Defining Users
  • Defining Contacts
  • Preparing to Configure Users
  • Configuring Authentication Rules
  • Configuring Class of Service
  • Configuring Schedules and Holidays
  • Configuring User Templates
  • Configuring Users
  • Understanding Contacts
  • Configuring Contacts
  • Managing Multiple Users
  • Configuring Multiple Users
  • Importing Users Using AXL
  • Importing Users Using LDAP
  • Importing Users Using Bulk Administration Tool
  • Reviewing Users

    Understanding Call Handlers and Call Flow

  • Understanding Telephony Integration
  • Understanding Call Agent (CUCM) Routing Requirements
  • Describing Phone System Integration
  • Configuring Phone System Integration
  • How the System Handles Calls
  • Defining Call Routing: Direct and Forwarded
  • Describing Call Routing – Direct
  • Describing Call Routing Forwarded
  • Implementing Call Routing
  • Describe Call Handlers
  • Configure Call Handlers
  • Describe Directory Handlers
  • Configure Directory Handlers
  • Describe Interview Handlers
  • Configure Interview Handlers
  • Reviewing Incoming Call Flows
  • Reviewing Incoming Call Handling Components

  • Understanding the Dial Plan
  • Dial Plan Components
  • Dial Plan Examples
  • Dial Plan Configuration
  • Understanding User Features
  • Describe Video Greetings
  • Understanding Integrated Messaging vs. Single Inbox
  • Configuring Integrated Messaging
  • Configuring Single Inbox
  • Accessing Voice Messaging and User Features
  • Accessing Voice Messaging
  • Visual Voicemail
  • Implementing ViewMail for Outlook
  • Personal Communications Assistant (PCA)
  • Accessing Voice Messaging Using RSS Feeds
  • Implementing Secure Messaging
  • Secure Messaging vs. Private Messaging
  • Configuring Secure and Private Messaging
  • Managing Distribution Lists
  • System Distribution Lists
  • Private Distribution Lists
  • Creating an Audiotext Application
  • Audiotext Application Design
  • Audiotext Application Configuration

    Connection Tools and Reports

  • Greeting Administrator
  • Understanding Greeting Administrator
  • Greeting Administrator Configuration
  • Tools and Reports
  • Using the Bulk Edit Feature
  • Using Task Management
  • Using Cisco Unity Connection Reports
  • Using the Disaster Recovery System
  • Configuring Backups
  • Performing Restore Operations

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