Emotional Intelligence and Effective Interpersonal Communication

Emotional Intelligence and effective interpersonal communication are important tools in the workplace, but getting a handle on these skills is not always simple. Understanding the motivations of others, as well as being able to best express your ideas to others, can be central to building a strong team for any project. When these elements break … Continue reading Emotional Intelligence and Effective Interpersonal Communication

Introduction to Sales and Business Development

Sales. Some people are just born to do it. Right? Not so fast – There are specific tools and techniques that can make anyone a Sales Superstar. Mission Critical Training’s Introduction to Sales and Business Development course can give you the skills you need to develop leads, wow with your brand presentations, and get your … Continue reading Introduction to Sales and Business Development

A New Year is Here!

2017 is fading into the taillights, and now a brand new year of opportunity is opening before us. We here at Mission Critical want to wish you a very happy and prosperous New Year. We even have new course offerings to help make that so. Brand new for 2018, in our Microsoft Training series, we … Continue reading A New Year is Here!

How to Be a Successful Remote Employee

I’m often asked what employees need to learn about working remotely.  The majority of success for a remote team is dependent on management – how the team is managed and the systems in place to support them.  However there is one key area that remote employees can focus on: their visibility. When an employee is … Continue reading How to Be a Successful Remote Employee

Getting Dispersed Teams Communicating

When teams work remotely, and are dispersed across multiple locations, team members can become isolated and cut off from their team coworkers.   This can stunt communication, since it is not generated as a natural byproduct of working in the same location together every day.   So how do you ensure you keep them communicating as much … Continue reading Getting Dispersed Teams Communicating

Establishing Respect In Managing Remote Employees

Many remote managers make the mistake of trying to establish their credibility through demands and force.  Have you ever had a manager tell you a new policy or procedure is being implemented with the reason of “because that’s the way it is” or “that’s what I decided” or “it is what it is.”  How did … Continue reading Establishing Respect In Managing Remote Employees

Communication techniques to build respect and trust with a remote workforce

Managing a remote workforce can be challenging, especially when you can’t physically walk down the hall to see what they are doing.  How can you trust that they are getting the job done?  The starting point for any relationship is trust and respect.  Without daily face-to-face contact, these are more vulnerable to break-down in remote … Continue reading Communication techniques to build respect and trust with a remote workforce

Communicating with Remote Teams – How Much is Enough?

When managing virtual teams, how much communication is enough?  And when should you use the different vehicles for your communication:  E-mail, Phone, face-to-face? There are 2 common mistakes made, when communicating with remote teams, which revolve around frequency and timing.  Most people managing virtual teams assume they will have less communication with their employees.  The … Continue reading Communicating with Remote Teams – How Much is Enough?

Emotional Intelligence — Self-Regard

Emotional Intelligence has now become the benchmark for predicting your success in the world.  HR departments place more value on a high EQ than on a high IQ when interviewing job candidates.  Emotional Intelligence is how we react to situations and life in general.  It is how we view things – Have you ever met … Continue reading Emotional Intelligence — Self-Regard

Professional Development Series

When it comes to employee development and training, many people first think of Microsoft Office applications, such as Excel, Access, Outlook, and others.  But what you may not realize is that Mission Critical Training also offers a Professional Development Series that focuses on leadership, management, and communications skills necessary for success. Our Professional Development series … Continue reading Professional Development Series