Customer Service Training in Denver & Phoenix: Positive Positioning and Language
Class Price: $250
What’s included – a $600 value with:
- Face-to-face, live interactive class
- Retake – allows you to retake the entire class if you need a refresher within 6 months
- Lunch & Learn session – choose from different topics to learn something new in the future
- Hard copy training manual – to take notes and take with you for future reference
- Just Tips Newsletter subscription – for ongoing monthly tips to help you learn even more!
When a client reaches out to an organization, it is the moment of truth. There is a high likelihood your client has attempted other methods to get their situation, issue, challenge resolved before calling you. The way your associate handles the interaction is critical. Ensuring your associates are positively positioning even the most challenging situation is essential in getting recommended, additional purchases and raving reviews.
Training Class Goal
In the Customer Service class you will learn how to use positive positioning even in the most challenging situations to get recommended, increase purchases and create a positive client experience.
None – this class is useful for anyone working in a front-line customer interfacing position in service and sales.
- What is positive positioning?
- Why is it important when interacting with your clientele, impact of negative language?
- Internal rules or processes, avoiding the trap
- Tone and Language
- Checking for understanding
- Even in the most challenging of situations, how to effectively engage with your clients
Our courses are designed specifically for companies and their employees.