Customer Service Training in Denver & Phoenix: Positive Positioning and Language

Class Price: $250

What’s included – a $600 value with:

  • Face-to-face, live interactive class
  • Retake – allows you to retake the entire class if you need a refresher within 6 months
  • Lunch & Learn session – choose from different topics to learn something new in the future
  • Hard copy training manual – to take notes and take with you for future reference
  • Just Tips Newsletter subscription – for ongoing monthly tips to help you learn even more!

When a client reaches out to an organization, it is the moment of truth. There is a high likelihood your client has attempted other methods to get their situation, issue, challenge resolved before calling you. The way your associate handles the interaction is critical. Ensuring your associates are positively positioning even the most challenging situation is essential in getting recommended, additional purchases and raving reviews.

Training Class Goal

In the Customer Service class you will learn how to use positive positioning even in the most challenging situations to get recommended, increase purchases and create a positive client experience.

PreRequisites

None – this class is useful for anyone working in a front-line customer interfacing position in service and sales.

Topic Covered

  • What is positive positioning?
  • Why is it important when interacting with your clientele, impact of negative language?
  • Internal rules or processes, avoiding the trap
  • Tone and Language
  • Checking for understanding
  • Even in the most challenging of situations, how to effectively engage with your clients

Our courses are designed specifically for companies and their employees.

Upcoming Classes

Customer Service
Mar 28 1:00 pm - 5:00 pm Customer Service Tech Center Customer Service Customer Service Training in Denver & Phoenix: Positive Positioning and Language Class Price: $250 What’s included – a $600 value with: Face-to-face, live interactive class Retake – allows you to... Mission Critical Systems 28-03-2019T13:00 28-03-2019T17:00 Active
Active 28-03-2019 Active 250.00 28-03-2019
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Customer Service
Jun 25 1:00 pm - 5:00 pm Customer Service Tech Center Customer Service Customer Service Training in Denver & Phoenix: Positive Positioning and Language Class Price: $250 What’s included – a $600 value with: Face-to-face, live interactive class Retake – allows you to... Mission Critical Systems 25-06-2019T13:00 25-06-2019T17:00 Active
Active 25-06-2019 Active 250.00 25-06-2019
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Customer Service
Sep 30 1:00 pm - 5:00 pm Customer Service Tech Center Customer Service Customer Service Training in Denver & Phoenix: Positive Positioning and Language Class Price: $250 What’s included – a $600 value with: Face-to-face, live interactive class Retake – allows you to... Mission Critical Systems 30-09-2019T13:00 30-09-2019T17:00 Active
Active 30-09-2019 Active 250.00 30-09-2019
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Customer Service
Dec 6 1:00 pm - 5:00 pm Customer Service Tech Center Customer Service Customer Service Training in Denver & Phoenix: Positive Positioning and Language Class Price: $250 What’s included – a $600 value with: Face-to-face, live interactive class Retake – allows you to... Mission Critical Systems 06-12-2019T13:00 06-12-2019T17:00 Active
Active 06-12-2019 Active 250.00 06-12-2019
Register Now