Coming soon:

Please call us for private training on these topics until each new online course is posted.

Communications is a huge bucket.  What does it really mean?  If I get communications training, what do I really get?  Every employee has different communication strengths, areas for improvement, and needs that are entirely unique from one person to the next.  Contained on this site are a series of courses that you can mix and match, to create a custom training program, based on each employee’s need.  Take the assessment to create your custom training package and help determine which courses are needed in the series.  Each course is self-paced and runs from 2-6 hours depending on the course.  All courses include workbooks, live exercises, videos, periodic stop points to test progress and understanding of the content, and a final assessment to test knowledge after completion of the course.

Here is a list of available courses with a brief description of content:

  • Working with different personalities and communication styles – we all communicate in different ways. Some people like to get right to the point, some like to review all of the details.  Some like to use more direct language, some prefer to feel out others emotions and feelings before proceeding.  To be the most effective communication, to get your point across, and to avoid conflict and misunderstanding, it is important to know how to read, understand, and then adapt your communication to fit the different styles.   This course:
    • Looks at the different communication styles and personalities
    • Shows you how to identify these styles in another when communicating with them
    • Shows you how you can change your communication approaches to get the most from your interactions with the different styles
    • Teaches trigger areas that can create conflict for each style, and how to avoid them
  • Face to face interactions – This course covers the keys to good face to face business communication. We have spent so much time in the electronic age that we have lost our ability to communicate effectively when in a face to face situation.  If you want to get your point across, sell your ideas, and make yourself heard, you need to be good at face to face interactions.  This course:
    • Reviews cultural business practices on when technology should be removed and how to turn it off
    • Using and reading non-verbal communication techniques to create a positive conversation
    • Active listening techniques to ensure others know you understand them
    • Learning the art of the question
    • How to initiate a face to face conversation without being awkward
    • How to show interest and empathy for best results
  • Project and Task Communication – If you are in sales or run projects, and you need to be able to understand client needs, to clearly define a project or scope, this course can help. It covers needed skills for anyone that works in a technical field, construction, sales, or manages projects.  It will help if you need the skills to clarify points, provide ongoing updates and set expectations.  This course is ideal for people who interact with others and need to gather information, as well as provide ongoing follow up and follow through communication updates.    This course:
    • Understanding client needs
    • Creating positive communication experiences
    • How to fully understand clients and their needs
    • What key questions need to be asked to get the most precise clarification
    • How much and how often to follow up during a project
    • How to successfully communication to close the project that will create satisfied clients
    • The pitfalls of hording information – the power of transparency and enabling others through information sharing
    • Follow up and follow through
  • Strong customer service conversations – how to create a positive customer experience through how you communicate and interact with them. Strong customer services means building a strong relationship with your client, no matter how quick the interaction.  It entails understanding their need and diffusing any frustrations and emotions.  This course covers:
    • Defining standards and setting client expectations and responsibilities
    • Asking good questions
    • Building rapport quickly
    • Dealing with difficult people and challenges
    • Reducing conflict through: blending, redirecting, identifying positive intent, identifying highly valued criteria
    • Successful phrases for customer service
  • Confidence in interactions – how to display confidence in your interactions with others, so you can get your point across, speak with expertise, and feel you have power in conversations. Learn how to find and manufacture confidence in yourself.  Learn how to speak as an expert and better influence others.
    • Learning to accept yourself
    • How to live up to your potential and ability to drive and set goals
    • Emotional self-awareness and controlling your reactions
    • Driving conversations with facts to be the expert
    • Weak vs confident language
    • How to be assertive without being aggressive
    • How to say “No”
  • Making presentations engaging – need to figure out how to not bore your audience or put them to sleep when giving a presentation? This course shows you techniques you can incorporate into a presentation to keep your audience listening all of the way through.
    • The 5 things you can add to your presentation to add interest and keep them on the edge of their seats
    • How to open and close a presentation, so they don’t immediately tune out
    • How to increase attention and move others to action
    • Learn the different ways to structure a presentation
    • PowerPoint tips to make presenting easier with a slide deck
  • Influence through communication – Do you need to move people from yes to no? Do you need to get others to buy into your ideas?  This course covers ways to subtly influence others through our communications with them, in how we word things, to actions we take.
    • Reading and identifying other’s communication types and how to adapt your communication styles to get their buy-in
    • The 7 triggers of influence and how to incorporate them when needed
    • Using empathy to build rapport
    • Finding mutual purpose and respect to solve conflict
  • Reducing conflict and emotions in interactions – Learn how to manage your own emotions and those of others, to reduce conflict or come to positive resolutions. Learn to identify what triggers conflict and how to overcome it.
    • Emotional Self-expression – understanding yours and others’
    • Impulse control – learn how to manage it and when it can cause issues
    • Learning to change our assumptions to minimize conflict
    • Understanding negative motivators that can lead conversations astray, and how to re-evaluate goals to get a better result
    • Understanding other’s perspectives and motives
    • Finding mutual respect and purpose to resolve conflicts
  • Managing your frustrations in communications and how to control negative impulses – Do things make you easily angry or frustrated? Is your happiness level often less than a 7 out of ten?  The course will help you in dealing with things that frustrate you and help you communicate in a more productive way.
    • Impulse control – learn how to manage it and when it can cause issues
    • Finding optimism even in negative situations
    • Stress tolerance – how to deal when it all comes at you
    • Understanding perspectives that might alter your behavior
    • How to create positive interactions and diffuse emotion when others are angry
  • Managers: How to build stronger collaboration with your teams – It is easy for teams to have weak points. Maybe some team members don’t work well together.  Maybe clicks form.  They may not seem to work as one cohesive unit.  This course will provide you with some techniques to get them working better together with cohesion through communication and other management tools.
    • Establishing credibility through communication.
    • Building Trust
    • Building a team community
    • When and how to communicate with your team
    • Running effective meetings
    • Strengthening team interpersonal relationships
  • Self-awareness – Have you ever thought a project went well, but then received negative outcomes or reviews. Or does it seem like no one agrees with your ideas?  If your perceptions do not always synch with other’s realities, there may be a self-awareness issue.  This course will help you learn how to question yourselves, better evaluate results, and learn from mistakes to improve future outcomes.   Nobody is perfect, but those that embrace and learn from their imperfections, become the most successful.
    • Assumptions – the triggers of failure – how to identify them and avoid them
    • How to question and evaluate yourself but still maintain your core values
    • The power of embracing faults and self-awareness
    • Critical thinking and asking questions
    • Finding out how others perceive you
    • Refining listening skills
    • Understanding other’s perspectives

Upcoming Classes

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