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In today’s fast-paced and consistently changing work environment, employees must be able to understand, communicate and trust their colleagues. Through the use of the Real Colors® Personality Instrument, individuals will discover their personal approach to communication and decision-making as well as their colleagues’ approach to communication and decision-making. This discovery enables teams to increase productivity, inter- and intra- team collaboration, and internal and external customer service skills. The Real Colors Personality Instrument uses temperament theory to assist individuals in learning more about their natural temperament, and the temperament of those around them, by distinguishing between four styles. This 8-hour, fast-paced and interactive workshop provides employees with self-awareness, insights, and tools that they can apply immediately. This workshop will help individuals question assumptions, communicate more effectively and influence others, ultimately resulting in increased teamwork and productivity.
Part I: Real Colors® Personality Instrument
- Examine personal strengths and weaknesses.
- Recognize the strengths of others.
- Learn how to build instant rapport with colleagues.
- Discuss the different ways colleagues’ process information.
- Learn to appreciate and value the viewpoints of others.
Part II: Qualities and Behaviors of “Best-In-Class” Communication
- Define qualities and behaviors of “best-in-class” communication.
- Discuss how different temperament styles define conflict.
- Examine how different temperament styles prefer to resolve problems.
- Enhance active listening skills.
- Discuss how to increase interpersonal and interdepartmental understanding.
- Practice communication techniques to successfully address different personalities.
- Develop a personalized action plan.
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