Conflicts inevitably happen in the workplace. How a manager deals with a conflict determines whether it is destructive or an opportunity for learning. Give your managers training to identify, confront and resolve conflicts in this highly interactive session.
Conflict Management Training Goals
Improve productivity and quality with better collaboration and cooperation among employees and departments.
Reduce long-term hostilities and resentments when managers face conflicts head on.
Prevent the loss of valuable employees by providing methods to safely address and resolve conflicts.
Build managers’ confidence and leadership with step by step techniques to use in dealing with conflicts.
Conflict Management Training Topics Covered
How to identify when confontation is necessary.
Controlling emotions.
Clarifying the issue.
Methods for resolving conflicts and when each is appropriate.
Meeting techniques by a third party for resolving conflicts (such as a manager resolving an issue between two employees)
