Better Technology + Human Intervention = Stable IT
Before managed services, IT staff had to be on-site before problems could be resolved or (in some cases) even noticed. Companies had little or no information on the history and performance of their hardware, and issues could compound causing unplanned expenses and disruptions.
When coupled with expert monitoring, today’s technology enables rapid diagnosis and remediation of IT issues—often before users even notice.
Early warning for downed equipment
Faster repair
More uptime
Better insight for better planning
Remote Monitoring
When a client’s server goes down, a backup fails, the network falls apart, Mission Critical Systems knows, sometimes before our customer does. Managed Services allows MCS to keep a constant eye on your most important systems, so we can react at the first sign of trouble.
Our monitoring software watches your critical IT assets 24 hours a day. Our staff is notified for every emergency outage, and we check daily for impending trouble. Some problems can even be automatically resolved. Imagine resolution before you even knew a problem had occurred.
Remote Remediation
It’s much easier to catch a falling vase than to glue it back together after impact. The same is true of IT. With Managed Services, we can remotely perform preventive maintenance and automatic remediation procedures. New technology with expert monitoring minimizes the time (and expense) of having on-site hands.
When a situation does require on-site assistance, prior in-depth knowledge enables us to send fully-informed specialists who can resolve issues quickly. All of this minimizes your IT costs, and frees you to focus on the business of the day.
Documentation and Decisions
Business managers need current information to make the best decisions. Managed Services provides this perspective. Immediate on-the-spot reporting and weekly analysis reports bring transparency to IT.
Easy-to-understand graphical reports with “un/acceptable threshold” lines provide a clear, consistent picture of IT assets needed for future capacity management and upgrade planning. Automatically collected and accurately detailed site-level inventory with up-to-date hardware, software and patch information lets business managers know what they have and what they get out of it.
