Spend more time working in your IT systems. Not on them. We all know that preventing a forest fire is much less time-and-cost-intensive than fighting one. Despite this obvious truth, many of us tend to fall into the trap of fighting network maintenance forest fires, instead of preventing them with well-maintained computer network services.   Mission Critical Systems works closely with you to design and develop a regular network maintenance regimen that keeps most potential issues at bay—making sure to identify potential problem spots before they turn into an unnecessary business expense. That way, you can spend your time working in the IT systems that are in place, rather than on them. This makes you and your team more productive and less stressed. What we do in the computer network services field: Strategic network maintenance solutions based on business needs and budget Comprehensive tactical support to maintain peak efficiency Backend/Front-end systems support/maintenance Help Desk Training Remote Monitoring—Managed Services

request more information first:  last:  email:  phone:  comments:    Mission Critical Systems (MCS) has provided…network stability. Our network environment presented serious network and server issues. MCS's technological expertise and strategic plan provided solutions. We've gone from IT reactive to IT proactive. We value the commitment MCS provides…and are happy to have MCS as our technology partner. Sue Johnson Business Manager National Non-Profit Organization

How we do it:

In any IT management-network maintenance program, there are three interdependent areas to address: Front Office (what technology and deployment plan is needed to support organization productivity and growth goals); Back Office (functional technology to achieve identified goals); and Strategy (the plan developed from Front and Back Office assessments, and overall business goals). Here’s our six-step process:

1. Examine Front Office. Look at what your business is doing and how it is doing it. What workflow processes are in place?
   
   How can they be improved and crystallized? Do you have the right technology tools and applications to meet workflow needs? Do users have the right skill sets to execute needed tasks with the right tools in place? Based on a full Front Office analysis, patterns will emerge that dictate Back Office technology solutions. You may find that workflows are adequate and people are performing well, but that the tech system is unstable, slow, crashes constantly or is spyware-infested.
2. Apply to Back Office. Front Office findings should drive all Back Office technology setup. Back Office will review critical areas that support Front Office performance. Does the company have a disaster recovery plan? Are we running system backups every night? Are we running out of disk space? Does it have the right switching technologies? What do we do to keep the system running? Back Office must address technology to meet today’s needs, and plan for tomorrow’s.
3. Develop Strategy. A clearly defined Front Office and Back Office evaluation provide the basis for business and technology blueprint to create a technology strategic plan.
4. Enlist and Train Employees. This is critical. An article in the October 2005 Harvard Business Review states that, “On average, 95 percent of employees are unaware of or do not understand the organization's strategy. This probably explains why…around 90 percent of strategies fail to be carried out successfully.”
   
   Once the plan is finalized: a) develop impactful, easily understood visuals to reinforce it company-wide (and repeat key messages often); b) train early and often (get feedback about how well the training takes, and adjust as needed); c) get the best advice you can find inside and/or outside your company, to make sure it’s properly and thoroughly implemented; d) follow through, even after the initial excitement disappears (this includes higher-ups who often expect to wave a wand and walk away).
5. Automate and Monitor the Process. MCS's LiveDOC™ implements the plan, keeps it on track, and saves you substantial money along the way. LiveDOC is an electronic paper trail and IT delivery system that combines the savings of an outsourced partner with the efficiency of an IT professional who is on the clock 24/7.
   
   User-friendly LiveDoc is a remote monitoring-enabled system that provides extensive and critical analysis about IT functions and needed network maintenance, and documents all activities and settings. LiveDoc frees up personnel to focus on setting IT policy and direction—instead of worrying about system stability and related issues.
6. Develop and maintain a management system to ensure ongoing success and alignment with objectives (and review it annually to institute changes as warranted). The Critical Maintenance Lifecycle frames the overall process.